Telecommunications operators in the country have disclosed their plan to ensure an improvement in the quality of their services even before the three-month timeline given to them by the Nigerian Communications Commission (NCC).
Speaking at the weekend during a forum of telecom CEOs and the media on the recently approved 50% increase in tariff, the Chief Corporate Services and Sustainability Officer of MTN Nigeria, Mr. Tobe Okigbo, said the operators have already begun the process of ordering new equipment to boost capacity.
“From NCC’s estimation, they expect that in three months, we should be seeing an uplift in service quality, but we will try to make it shorter because the truth is that the better the quality, the more money you spend, and the better for us.
“The mistake people make is that sometimes people think that telecommunication companies benefit from more quality.
“Every time you drop a call, we lose money; every time you’re unable to browse, we lose money,” Okigbo stated.